Frequently Asked Questions

When will a new licorice be online and can I order something before then (pre-order)?

Every Thursday at 12:00 a new drop will be online! This consists of several dozen rings every week, which is sometimes supplemented with earrings, pendants and necklaces.

In the week prior to the drop, we will show a preview of the items that will be online. From that moment on you can request details and if you want it is even possible to place an order. Especially for you, we put the desired article online at an agreed time. On Thursday at 12:00 PM all items that have not yet been sold will automatically be online!

Believe us when we say that sometimes things go very fast! So make sure you set the notification via our socials and make sure you don't miss a drop!

Can I view your jewelry in real life?

Because we currently only have a webshop and no physical store, it is not possible to visit us. In order to give the best possible picture of each ring, we always carry out our photography down to the last detail. Separate product photography but also when a ring is going on with a model. In addition, we can also show a video of each ring. Would you like this? Then let us know via email, whatsapp or social media.

Do you do collaborations?

Yes, of course! If you are a content creator who matches our story and branding, we are certainly open to that! Send us an email to contact@menina-amsterdam.nl and we will get back to you as soon as possible.

How can I return my order?

Are you not completely satisfied with your ring? No problem! If your ring has not been adjusted and the return label is still intact, you can always return it within 14 days of receipt. Go to this page for more information.

How do I know my ring size?

We have the Sizey for you to measure your ring size very easily! You can order these here .

Telephone customer service:

+31 (0)850046612

Opening hours Customer service:

Monday to Friday 10:00 AM - 2:00 PM

Information

Payment & Delivery Terms

Once you have found the item(s) of your choice, click on the 'Add to Cart' button. You get a clear overview of all the items you have in your shopping cart. You can choose to continue shopping or go to the checkout. If you want to continue shopping, you can always find your shopping cart in the top right corner of the page. (If you're on a desktop or bottom right if you're shopping on mobile). As soon as you go to the checkout, you will get an overview of your shopping cart. Here you can view all the products you have in your shopping cart. If you are the lucky owner of a gift card, you can add the code in the check out.

We offer different payment methods:

American Express - Bancontact - iDeal - Klarna - Paypal - Visa - Mastercard

In order to offer you Klarna's payment methods, we may pass on your contact and order details to Klarna during checkout, so that Klarna can assess whether you are eligible for Klarna's payment methods and tailor these payment methods for you. . Your personal data will be processed in accordance with Klarna's privacy statement . When you have made the payment, you will receive a confirmation e-mail that your payment has been accepted and an e-mail with the invoice and details of your order.

Delivery
No matter where you live, we ship worldwide! Would you like to know more about the delivery time and costs?
Then look here:

Zone 1: The Netherlands & Belgium
Standard Delivery 2-3 working days: FREE

Zone 2: Austria, Denmark, France, Germany, Gibraltar, Italy, Luxembourg, Monaco, Spain, Sweden.
Standard Delivery 4-5 working days: €12.50

Zone 3: Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Faroe Islands, Finland, Greece, Greenland, Vatican City, Hungary, Iceland, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, Moldova, Montenegro, Norway , Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine.
Standard Delivery 4-5 working days: €12.95

Zone 4: All other countries.
Standard delivery 5-7 working days: €22.50

Please note, other delivery times apply to items that need to be adjusted. If an item is purchased in its original condition, we ship within one business day. If an item needs to be custom made, our goldsmith requires an additional 3 to 5 working days.

As soon as we have shipped your order you will receive an e-mail with a track and trace code. You no longer have to wait at the door for the delivery person, because you can keep an eye on when your order will be delivered.

Exchange & Return

We hope you're happy with your purchase, but if for any reason you're not, you can return the product to us. However, we do have a few conditions:

You have 14 days, counting from the date you received the order, to return the product or products. The product must be in perfect condition and in its original packaging. Returned items will be inspected by our goldsmith upon return and we will not refund if we believe the item is damaged or altered from the original description. Each item has a return label attached to the item. Once this label is removed, the item cannot be returned. Items that have been modified on request cannot be returned.

How do I return an item?

Go to this page and follow the instructions.

exchange

Unfortunately we do not offer exchanges. If you would like to purchase another item, please return the unwanted goods to us for a refund and place a new order online at www.menina-amsterdam.nl

Damaged item

If the item you purchased is damaged during shipping, please contact us directly at contact@menina-amsterdam.nl and send us a photo. We will then send a paid return label. Depending on the damage, we will contact you for a suitable solution for both parties.

Guarantee

We advise our customers to check all items within 14 days. If something is not right, please send an e-mail to contact@menina-amsterdam.nl in which you explain what the problem is. In the event that the product needs to be returned, we will provide you with a return label.

Please note that the warranty is void if the product shows a defect caused by improper use, if you or others have made changes or attempted to make the product or used it in a way for which the item was not intended . After the fourteen-day period, we give a 30-day guarantee on the quality of the product. If there is a problem with the product within this period, please send an e-mail to return@menina-amsterdam.nl . We will then offer a suitable solution.

If it is possible to repair the product, we will do so. If it is not possible to repair the product, we can deliver another item. If it is not possible to repair the product and you do not accept another item, we will offer you a refund.

Maintain jewelry

You have been the proud owner of your jewelry for a while now and you notice that your items have become less beautiful. Your gold rings no longer shine as beautifully as before and the stones may have become a bit dull. Then it's time for a good cleaning! There are also some hooks and eyes attached to this, so before you start brushing enthusiastically, read on.

Even if you treat your jewelry with care, they can become dull or dirty. It is then important that you clean them properly. Not every material can be cleaned in the same way. You will have to be more careful with one material than with the other, in any case never just use cleaning products or other chemical substances to clean your jewelry. To make the picture clearer for you, we have described the best way to clean the most commonly used materials.

Gold jewelry

When your jewelry has become dull, it is best to polish it with a cleaning cloth that you can easily order online. Gently rub the cloth over your jewelry and voilà, as good as new.

Diamonds and stones

Grease from your skin, oil and soap can make your diamonds and other stones lose their shine. To make them shine like never before, it is best to dip them in a lukewarm bowl of water with mild soap. Then gently brush the dirt off the stone with a new toothbrush, rinse your jewelry and gently pat it dry.